IT Support Specialist

Company Description Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience.  Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful. Job Description The IT Support Specialist is responsible for supporting Higher Logic staff with day-to-day IT hardware and software issues including but not limited to Microsoft Office Suite, Active Directory, VPN, Firewalls, Data Backup, Document Control and Security.  The ideal candidate will have strong hardware/software troubleshooting abilities and be self-motivated with a strong customer service background. Responsibilities: Diagnose and troubleshoot basic problems with individual or multiple computer systems, network, peripherals, hardware and software in order to maintain proper functioning. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software. Confer with staff and management to establish requirements for new systems or modifications. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Provide on-site and remote (over the phone) end-user hardware and software support for internal and off-site employees, to include technical troubleshooting, assistance and guidance. Maintain inventory of all equipment, software and software licenses. Provide technical advice related to system security, vulnerabilities, security architecture and security policies. Qualifications Bachelor's Degree in Computer Science/related field or AAS degree with 2 years of relevant experience required. Experience with Microsoft 365 and Windows10. Must possess a sense of urgency with a strong ability to multi-task. Excellent customer service and problem solving skills. Additional Information All your information will be kept confidential according to EEO guidelines.
Salary Range: NA
Minimum Qualification
Less than 5 years

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