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East Hampton Outpatient Administrative Assistant/Front Desk

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person?and come from all fields.
We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ?One Phoenix House? we believe in having fun along the way ? embracing ?progress not perfection? as our journey continues.
The administrative assistant is an integral part of the outpatient clinic team as the primary point of contact for patient scheduling and services and operational management of the clinic.
RESPONSIBILITIES:
+ The administrative assistant is the initial point of contact for patients both on the phone and in office.
+ The candidate will appropriately triage calls, schedule appointments and provide information about the program?s services.
+ The candidate will coordinate patient payment methods with our benefits department and patient benefit providers.
+ The candidate will assist the program staff in managing compliance with regulatory operational requirements.
+ The administrative assistant coordinates the completion of weekly billing requirements with program staff and the billing department for claims generation.
+ The schedule is:
M, F - 9a-5:30p
Tu, W, Th - 11a-730p
EXPERIENCE:
+ Experience in customer service/receptionist positions in an office setting required
+ + Prior experience working with Chemical Dependency patients and/or experience working in an healthcare outpatient clinic setting preferred.
+ Experience working in and adhering to OASAS licensed 822 program regulations is a plus.
EDUCATION:
+ High School Diploma required
+ College degree or coursework in business administration or related field preferred
KNOWLEDGE, SKILLS AND ABILITIES:
+ Administrative support is primarily provided through the use of electronic devices (e.g. computer, phone, commercial printer/copier/fax and candidates should be extremely comfortable using such devices.
+ Candidates will have good written and verbal communication skills to relay a customer-service oriented approach in all duties.
+ Candidates should be able to perform well in a fast-paced behavioral health setting that requires multi-tasking and organizational skills.
+ Candidates will have a desire to support the program?s financial sustainability by ethically exploring revenue generating opportunities. The administrative assistant provides critical support to the maintenance of clinical operations.
Phoenix House conducts, background checks, fingerprints, drug testing, TB testing, verification of employment history and/or reference checks prior to employment.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
EOE Minorities / Females / Protected Veterans / Disabled



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